Privacy Policy

Privacy Policy

www.unique-milano.com

This Application collects some Personal Data from its Users.

 

Owner and Data Controller

Unique Srl – with registered officer in via Edison 32, Trezzano sul Naviglio (MI) CF e P.IVA 05047070965 (below as “OwnerandData Controller“), as owner of the Data processing.

Pursuant to and by the effect of Article 13 D.Lgs 30.6.2003 n°196 ( below as Privacy Policy) of the European Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data (GENERAL DATA PROTECTION REGULATION – below as GDPR).
As required by the General Data Protection Regulation of the European Union (GDPR 2016/679, Article 13), before proceeding with processing, the interested party (User of the website www.vicenzaeurope.com) is informed that personal data collected through the website are subject to processing by the Company for the purposes indicated in this policy.

 

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data, first name, last name and email address.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

 

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Heat mapping and session recording, Analytics, Displaying content from external platforms and Contacting the User.

Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

 

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

  • Contacting the User

Contact form (this Application)

By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data collected: email address, first name and last name.

  • Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Maps widget (Google Inc.)

Google Maps is a maps visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy. Privacy Shield participant.

  • Heat mapping and session recording

Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyze web traffic and keep track of User behavior.
Some of these services may record sessions and make them available for later visual playback.

Hotjar Heat Maps & Recordings (Hotjar Ltd.)

Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User's data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.

Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: Malta – Privacy Policy – Opt Out.

 

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner sendind:

  • A registered letter with acknowledgment of receipt  A.R. to: Unique Srl Srl, via Edison 32 – 20090 Trezzano Sul Naviglio (MI)
  • An email to: unique@unique-milano.com

Owner and data Controller

The Owner and Data controller is Unique Srl – with registered officer in via Edison 32, Trezzano sul Naviglio (MI). Updated list of the Data controller is guarded at the registered office of the Owner of the treatment.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled

This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. 

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User's device.


Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

PRODUCTS
All the products details and images are available on the web site. Please see the chart for the right
size.
For further information please contact us: customercare@vicenzaeurope.com


PRICES AND CURRENCY
All the prices, payments and invoices are in Euro.
For shipping costs read the paragraph”DELIVERY METHODS”
Please note that any import fee must be payed by the customer.


PAYMENT METHODS
Vicenza Europe Srl accepts a variety of payment methods online:
CREDIT CARD
When you purchase an item your credit card details are included in the security bank system of
Mercury Payment Services.
You can pay with Visa, Mastercard and American Express.
Every transaction is monitored by a security server in order to protect the confidentiality of your
personal information.
To better protect your personal data Vicenza Europe Srl recommends you to chose the services
Verified By Visa or Mastercard Securecode: by requesting a security PIN code you can be safer
during your shopping online.
For further information please visit the web sites: www.visa.com or www.mastercard.com
If the founds for the purchase amount are available and your account is valid, credit cards are
processed immediately.
The amount will be charged immediately on your credit card even if the item is in pre-oder.
BANK TRANSFER
When you place the order choosing the bank transfer, at the check-out will apper the Vicenza
Europe Srl bank details (IBAN) where you could do the swift. The amount must includ the delivery
costs if provided for.
Items will not be delivered until the payment is done.
Please send the bank transfer payment receipt via fax or e-mail within 48 hours from the order.
If the receipt is not sent, the order will be cancelled.
Items will be delivered as soon as the payment appears on the bank account.
PAYPAL
When you place an order choosing Paypal you can use your Paypal account. Items will be
delivered at the Paypal billing address.
Please remember that Vicenza Europe Srl may ask the bank or Paypal to contact your bank to
confirm that it is a valid account. The verifying procedure may lead to delays in delivery.


PRE-ORDERS
You can pre-oder items that are not still available.
When paying with credit card or Paypal the total amount will be charged as soon as you place the
order. When paying by bank transfer please remember to send the payment receipt within 48
hours from the placement of the order even if you are pre-ordering the item.
Vicenza Europe Srl is not responsible for any change in the delivery date, cancellation or
adjustment of the pre-ordered items due to changes in the production.
In case of cancellation the total amount will be refunded.
The pre-ordered items will be delivered as soon as they are available.
The delivery address of pre-ordered items can not be changed.


PROMOTIONAL CODES
Vicenza Europe Srl promo codes provided by newsletters, social networks or authorized wed sites
must be entered when checking out. Every code is active for a short period of time and can not be
used after the expiration date. Promo codes are not combined with other promotions or apply on
goods on sales.


DELIVERY METHODS
Shipping in Italy is free for orders over 170&euro on items not subjected to other promotions;, except from Livigno, minor islands.
For orders lower than 170€ and for international orders, the shipping cost will be calculated
automatically at the check-out.
In case of delivery in remote areas, a fee of 5€ for Italy and 30€ for countries outside Italy will be
charged while processing the order. Please verify if you live in a remote area at the following link:
http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_rem
ote_areas.pdf .
Vicenza Europe Srl delivers with DHL.
AVAILABLE ITEMS:
If the item you are ordering is in stock, the delivery will be within 1-5 working days (Monday to
Friday) from the order date. In period of sales, special promotions or vacations deliveries can take
longer.
PRE-ORDERED ITEMS:
If the item you are ordering is not in stock, it will be sent as soon it is available.
The total amount will be charged when you place the pre-order.
Please remember that Vicenza Europe Srl may ask the bank or Paypal to contact your bank to
confirm that it is a valid account. The verifying procedure may lead to delays in delivery.
Delivery estimates:
Europe – EU – Standard: 2-6 working days depending on the area.
Europe – EU – Express: 1-2 working days for the main areas, 2-3 working days for remote areas.
Europe – Extra EU – Express: 1-2 working days for the main areas, 2-3 working days for remote
areas
Russia: 3-4 working days (DHL)
Vicenza Europe Srl is not responsible for shipping delays due to border inspections or reason of
force majeure.
Please note the following official holidays in Italy:
1 January
6 January
Easter and Easter Monday
25 April
1 May
2 June
15 August
1 November
8 December
25 December
26 December
TRACKING THE ORDER
Once your order has been dispatched, you will receive an e-mail from Vicenza Europe Srl
containing the shipping confirmation. You will also receive an SMS or an email by the carrier with
the date of the deliver.
In case of delay due to border inspections you will be contacted by the carrier or by Vicenza
Europe Srl.
ORDER DELIVERY
Once you receive the item and before accepting the delivery by signing it please check the
packaging. Vicenza Europe Srl sends the items in a box with the Vicenza logo. The box must be
closed with Vicenza logged tape.
If the box or the tape seem to have been illegally opened please accept the delivery with
reservation or refuse it.
If the delivery has been signed with an unauthorized signature or has been illegally opened please
inform the carrier immediately and contact us at customercare@vicenzaeurope.com.
If the box has been damaged or some items are missing please keep the packaging for further
inspections.
In case of damages, missing items or delivery at the wrong address please contact Vicenza Europe
Srl within at least 10 days from the delivery date. Any overdue notification can not be accepted.
Since you place an order you are having a commercial agreement with Vicenza Europe Srl and that
means you are accepting the delivery of the ordered items.
Please note that if the delivery is missed because of the customer (wrong address or telephone
number, you are not at home when the carrier attempts to deliver your order, etc.) or if you
refuse the delivery, the shipping rates and the border charges will not be refunded.
RETURNS
If you are not completely satisfied by your purchased items, you can return them in their original
unworn condition within 14 days of receipt.
Online return instructions
1. Login to your account, find return module and fill the form with your personal details,
number of the order and the product code you want to return. When the request is
completed you will receive an e-mail by Vicenza Europe Srl containing the return
authorization and the instruction for the return.
2. In Italy for products whose price is equal to or greater than 110 € the return is free. Once
you will receive the return authorization, you will be contacted by Vicenza Europe Srl to
plan the return by their courier. Vicenza Europe Srl will ask to you some details as date,
time slot, an address where pick up the shoes and a phone number. The sizes of the
package must be a little bit more bigger than the shoe box.
For products whose price is lower than 110 € or for purchases delivered in the rest of the
world the returns costs will be charged to the customer.
You could decide to send the return with your own courier or with the one by Vicenza
Europe Srl. In this case the payment of the shipment rates must be done by swift or paypal.
Vicenza Europe Srl will ask to you some details as date, time slot, an address where pick up
the shoes and a phone number.
The sizes of the package must be a little bit more bigger than the shoe box.


3. The return shipment must be made within 10 days since when Vicenza Europe Srl
authorized the return.


Refund
A refund is initiated after having received and checked your item. The way your refund is
processed depends on your original payment method. The refunded amount currency will be the
same currency in which the item has been purchased. Differences due to changes in currency
exchange rates will not be refunded. The delivery charges will not be refunded. Refund is not
allowed during sales period.
RETURN - TERMS AND CONDITIONS
• The shoes must be returned unworn and in their original conditions. The sole must be in
perfect condition.
• Every item must be returned in its original box completed with all the original accessories.
• All the shoes and the accessories must be returned with their original boxes. Since boxes
are part of the product itself they can not be used as delivery package.
• All the items must be returned in the box with the Vicenza logo.
• If the received items are damaged or the delivery is wrong please contact Vicenza Europe
Srl by e-mail at customercare@vicenzaeurope.com Vicenza Europe Srl may request
pictures of the damaged item before authorizing the return and paying the delivery costs
for the return itself.
• The authorized returns must be sent from the same country of the delivery
• Vicenza Europe Srl may not accept returns sent by different carriers, if Vicenza Europe Srl
must pay the delivery charges or collect the items directly form the carrier.
• Vicenza Europe Srl will not accept unauthorized returns or returns that are not in line with
the returns terms and conditions. In this case the items will be resent to the customer
original delivery address and the customer will be charged by the 10% of the item value.
For further information see the European legal regulation for E-Commerce.


WEBSITE TERMS AND CONDITIONS OF USE
ONLINE ITEMS AND IMAGES

Vicenza Europe Srl is not responsible for the differences in color of the items due to a malfunction
or a different system of the computer used by the customer. The images on Vicenza Europe Srl
website are owned by Vicenza ltd. Unauthorized use of those images without notice by Vicenza
Europe Srl will be pursued by law. For further information please contact
us:customercare@vicenzaeurope.com


ITEMS AVAILABILITY
The item availability on the web site in terms of size and color is directly verified with the Vicenza
Europe Srl warehouse.
As authorized reseller of the brand Vicenza, Vicenza Europe Srl is a warranty for the authenticity of
the products.
Once you place your order Vicenza Europe Srl will verify and confirm the actual availability of the
chosen items. If the items are not available or the order can not be carried out according to your
request, Vicenza Europe Srl will immediately inform you.


LEGAL TERMS AND CONDITIONS
This section contains the legal terms and conditions about Vicenza Europe Srl website.
Using the website VICENZAEUROPE.COM you are agreeing to comply with and be bound by the
following terms and conditions. If you disagree with any part of these terms and conditions, please
do not use our website. The access to the website and to its services is for your personal use only.
Vicenza Europe Srl provides its customer with information about the products and the way to
purchase them.


PROPERTY – COPYRIGHT AND REGISTERED TRADEMARKS
VICENZAEUROPE.COM and all its content are property of Vicenza Europe Srl, including documents,
images, scripts, music, software, codes and format scripts. The website contents are protected by
copyright.
Any reproduction, redistribution, change, transmission or publication of part or all of the contents
in any form is prohibited, except with express written permission of Vicenza Europe Srl.


ORDERS PROCESSING
Vicenza Europe Srl can refuse to process an order if there is no confirmation of a valid bank
account. Once placed the order can not be changed. Items ordered separately will be sent
separately. Vicenza Europe Srl can postpone the delivery if the order can not be processed due to
circumstances beyond our control. Special promotions and sales can delay the delivery. Vicenza
Europe Srl. can refuse to process orders or provide services to everyone in every moment.


COMMERCIAL POLICY
FINAL CUSTOMER

Through the website VICENZAEUROPE.COM Vicenza Europe Srl provides an exclusive service to all
its customers.
All the products on VICENZAEUROPE.COM are addressed to the final customer. As final customer
is intended a person who uses the product without professional or working purposes or a legal
person who is not a reseller of the products purchased on VICENZAEUROPE.COM.
Please do not place an order if you are not the final consumer of our products. Vicenza Europe Srl
may not process orders not in line with the above commercial policy.


CUSTOMER
To place an order on VICENZAEUROPE.COM you have to:
– be the final consumer as stated in the above commercial policy
– be at least 18 years old
– be legally able to draw up a contract
– have a valid e-mail address
– have a valid credit card: Visa, Mastercard, American Express or a valid PayPal or bank account


DISCLAIMER
The purpose of the information provided by Vicenza Europe Srl. on the website is to offer a perfect
costumer service.
Vicenza Europe Srl is not responsible for any technical inaccuracy and/or typographical errors,
which can be immediately adjusted upon request.
Vicenza Europe Srl. has the right to change or update the website if necessary without notice.
Vicenza Europe Srl is not responsible for the information provided on the website if different in
the customer country
Vicenza Europe Srl is not responsible for any problem, damage or risk for the customer in misusing
the website
Vicenza Europe Srl guarantees that the website VICENZAEUROPE.COM is safe according to the
international standards for web security. When correctly used the customer is safe.
Vicenza Europe Srl is not responsible for malfunctions due to cookies disabled by the customer
Vicenza Europe Srl. has the right to change or update the terms and conditions whenever it is
necessary without notice
The customer has to accept this disclaimer periodically checking updates, changes or adjustments.


ITALIAN LAW
By using the website VICENZAEUROPE.COM the user agrees that all the terms and conditions are
ruled by the Italian law. Vicenza Europe Srl is not responsible for the contents conformity to other
countries. Visiting the website from countries where those contents are considered illegal is
prohibited. Users visiting the website from those countries are aware of their responsibilities in
terms of legal consequences or sanctions ruled by the local laws. In terms of online despite
resolution please see the EU legislation UE 434/2013 at http://ec.europa.eu/odr.


AFTER - SALES SERVICE
Warranty
1. Vicenza Europe Srl covers every lack of conformity in use within two years from the item
receipt.
2. According to the terms and conditions conformity in use means: a) items can be used for
their purpose; b) items are in line with the description and the quality of the samples
shown on the website VICENZAEUROPE.COM; c) items are in line with the quality and the
performance according to the technical features stated by VICENZAEUROPE.COM,
manufacturer or agents on labels and advertisements; d)items are in line with any different
use asked by the costumer and agreed with VICENZAEUROPE.COM
3. Any defect in the item must be reported within two months from the discover. Reporting
the defect is not necessary if VICENZAEUROPE.COM already knows it or has hidden it.
4. In any case, lacks of conformity discovered within six months from the item delivery are
estimated to be visible since the beginning, unless the lack is incompatible with the nature
of the item or its lack of conformity.
5. In case of lack of conformity the customer can ask for free repair or replacement, a price
reduction or the contract cancellation unless VICENZAEUROPE.COM disagrees because the
request is impossible or too expensive to satisfy according to the Consumer Code (art. 130,
comma 4, del Codice del Consumo).
6. The request must be sent to Vicenza Europe Srl by e-mail at
customercare@vicenzaeurope.com. Vicenza Europe Srl will answer within 5 working days. In
case of acceptance Vicenza Europe Srl will state the timing and the way of delivery or
replacement of the item with lack of conformity
7. In case of unsuccessful, missed or late item repair or replacement or in case of
disadvantages for the costumer, the customer can ask for a price reduction or the contract
cancellation. The request must be sent to Vicenza Europe Srl. Vicenza Europe Srl will
answer within 5 working days.In answering it will be stated if Vicenza Europe Srl agrees or
disagrees and the reason why.
8. In agreeing to accept the request Vicenza Europe Srl will state the price reduction or the
terms and conditions for the return of the defected item.


Update 10/02/2022