Privacy Policy May 2026
PRIVACY POLICY AND PERSONAL DATA PROCESSING
Welcome to our website. Protecting your privacy is a priority for us. This page explains how we collect, use and protect your personal data when you visit our website and purchase our products, in compliance with Regulation (EU) 2016/679 ("GDPR").
1. Data Controller
The controller of your personal data (i.e., the party that decides how and why your data is processed) is:
Unique srl
Viale Tommaso Edison 32, 20090 Trezzano sul Naviglio (MI)
VAT / Tax ID: 05047070965
Contact email for privacy-related matters: customercare@uniquemilano.eu
2. What data do we collect?
While you browse and use our website, we collect the following categories of data:
Personal and contact details: First name, last name, shipping and billing address, email address, phone number and date of birth (for example, to send you birthday wishes or special offers).
Account data: If you choose to register, we will collect your login credentials and order history.
Payment data: Details relating to the selected payment method (Klarna, PayPal, Visa/Mastercard credit cards, bank transfer). Please note: your full credit card details are neither transmitted through nor stored on our servers, but are handled directly and securely by the respective payment service providers.
Browsing data and cookies: IP address, browser information, pages visited and other data collected through cookies (for full details, please read our Cookie Policy).
3. Why do we collect your data, and on what legal basis?
We process your personal data for the following purposes:
A. Order and contract management: To enable you to create an account, process your purchases, receive payments, manage shipping and returns, and provide customer support.
Legal basis: Performance of a contract to which you are a party.
B. Marketing and Newsletter: To send you marketing communications, discounts and updates about our products by email.
Legal basis: Your explicit consent.
C. Profiling: To analyze your preferences, purchasing habits (e.g., which shoes you have purchased in the past) and personal details (such as your date of birth). To analyze preferences and purchasing behavior in aggregate in order to improve marketing communications and the user experience.
Legal basis: Your explicit consent.
D. Legal compliance: To comply with tax and accounting obligations or requests from the authorities.
Legal basis: Legal obligation.
E. Website functionality and statistics: To monitor the proper functioning of the website and obtain statistics (including through external platforms) on how users interact with it.
Legal basis: Legitimate interest or consent (depending on the type of cookie used).
4. To whom do we disclose your data?
To provide you with excellent service, your data may be shared with carefully selected third parties that act on our behalf as Data Processors:
E-commerce platform: Our website is built on the Shopify platform. Shopify Inc. acts as a data processor for the provision of the e-commerce platform.
Couriers and logistics: To deliver the shoes you ordered, we share your name, address, and phone number with our shipping partners: BRT, SDA, DHL, and Poste Italiane.
Payment service providers: Klarna, PayPal, Visa/Mastercard networks, and banks for processing bank transfers.
Marketing and Tracking Platforms ( Google Analytics, Google Ads, Meta Pixel and email marketing tools ) : External tools and software used to send newsletters, conduct remarketing activities, and analyze web traffic data (statistics and advertising).
5. Transfers of data outside the EU
Since we use international services (such as Shopify or any email marketing/tracking platforms with servers abroad), your data may be transferred outside the European Economic Area (EEA). In these cases, Unique srl ensures that transfers are made only to countries considered safe by the European Commission or under Standard Contractual Clauses approved by the EU.
6. How long do we retain your data?
Billing and order data will be retained for 10 years, as required by Italian tax and accounting law.
Account data is retained until you decide to delete your profile.
Marketing and profiling data will be retained until you withdraw your consent (for example, by clicking "Unsubscribe" at the bottom of our emails).
7. Your Rights (GDPR)
As a data subject, you have important rights under the law. You can exercise them at any time:
Request access to your personal data and receive a copy.
Request the rectification of inaccurate data or the completion of incomplete data.
Request the deletion of your data ("right to be forgotten"), within the limits provided by law.
Request restriction of processing or object to it.
Request the portability of your data to another service provider.
Withdraw your previously given consent to marketing and/or profiling at any time.
To exercise these rights, you can contact us at: customercare@uniquemilano.eu.
Additionally, if you believe that the processing violates the GDPR, you have the right to lodge a complaint with the Italian Data Protection Authority.
8. Cookie Policy
Our website uses technical cookies (necessary for the platform and shopping cart to function) and third-party profiling and tracking cookies for marketing purposes. To find out in detail which cookies we use and manage your preferences, please consult our.
