TERMS AND CONDITIONS OF SALE
TERMS AND CONDITIONS OF SALE
PRODUCT SIZES AND DETAILS
Images and detailed product descriptions are available for every product on the website, along with a size chart to help choose the correct size.
For more information, please email customercare@uniquemilano.eu
PRICES AND CURRENCY
The prices published on the website, payments, and order invoices are in euros.
For shipping costs, see the specific “SHIPPING” section.
Any import taxes required by the buyer’s country are the buyer’s responsibility.
PAYMENT METHODS
The following payment methods are accepted by Unique Srl:
CREDIT CARD
At the time of purchase, customers enter their credit card details into a secure electronic banking system provided by Shopify Payments.
Purchases can be made using Visa, Mastercard, and American Express.
All transactions are processed through a secure server, ensuring customers the highest level of data protection.
To provide greater protection for e-commerce purchases, Unique Srl recommends that customers enroll in the Verified by Visa or Mastercard SecureCode services by requesting a PIN security code with which they can make purchases securely.
For more information, please visit www.visa.com or www.mastercard.com
If the available funds are sufficient for the purchase and the banking details provided are valid, the transaction will be processed instantly.
The credit card used will be charged at the time of purchase, including in the case of a pre-order, even though such items will be shipped later in the season.
BANK TRANSFER
By choosing payment by bank transfer, at the end of the order process the IBAN of our bank will be displayed, allowing payment of the amount specified at checkout, including shipping costs if applicable.
The goods will be reserved pending confirmation that payment has been credited.
The order will be processed upon receipt of payment into Unique Srl’s bank account.
The customer must send a copy of the payment by fax or email within 48 hours of receiving the order confirmation.
If within this period Unique Srl does not receive a copy of the completed payment, it will cancel the order.
The goods will be shipped once the bank transfer has been credited to our bank account.
PAYPAL
By choosing PayPal as the payment method, the customer can pay directly through their PayPal account. Unique Srl reserves the right to ship the goods only to the address indicated on the account verified by PayPal.
KLARNA
Customers may choose to pay the total amount of their order through the Klarna service.
The registration and payment procedures, along with all related policies, can be viewed at www.klarna.com
Please note that depending on the selected billing country, Klarna may not be available as a payment method.
We would like to remind our new customers that Unique Srl may ask its bank or PayPal to verify the transaction, including by contacting the counterparty bank. This verification may cause some delay in shipping the order.
PRE-ORDERS
On the Unique Srl website, it is possible to pre-order items whose arrival is expected in the following months.
For payments made by credit card or PayPal, the amount is charged on the same day the order is placed.
For pre-orders paid by bank transfer, payment must be made within 48 hours of placing the order.
Unique Srl accepts no responsibility for changes to the delivery date, cancellations, or changes to pre-order items due to production changes.
If a pre-order subsequently cannot be fulfilled, the amount paid will be credited back to the original transaction.
Pre-order items will be shipped as soon as they become available.
THE COUNTRY OF THE SHIPPING ADDRESS ENTERED FOR PRE-ORDERS CANNOT BE CHANGED IN ANY WAY.
PROMOTIONAL CODES
Customers who have received a promotional code to use on Unique Srl through a newsletter, social networks, or approved promotional websites may enter this code during checkout. Each code has a start and end validity date, and this time limit cannot be extended in any way. Discount codes cannot be combined with other ongoing promotions or applied to sale items.
GIFT CARDS
Gift cards are available exclusively online at WWW.UNIQUE-MILANO.COM.
The gift card is valid for 12 months from the date the confirmation email is sent, can be used for one or more orders, and may also be used for orders with a value higher than that of the gift card.
The gift card code will be sent only to the email address specified at the time of purchase and may be used only with that email address. Unique Srl shall not be held responsible if the gift card is sent to an incorrect or incomplete address provided by the purchaser.
The gift card will be sent within 24 hours of payment confirmation. To enable delivery within this timeframe, the purchase must be made using an instant payment method such as a credit card. Gift cards purchased by bank transfer will be sent to the recipient after UNIQUE SRL receives payment.
Codes cannot be combined with other gift card codes.
The gift card cannot be used to purchase another gift card and cannot be converted into cash or credit. The customer may request a refund for a purchased gift card, if unused, within 14 days of purchase.
Orders placed using a gift card may be returned; the amount for the returned goods will be credited back to the gift card. Orders placed using a gift card are subject to the Commercial Policy, Privacy Policy, and Site Regulations published on UNIQUE-MILANO.COM
UNIQUE SRL reserves the right to refuse orders placed using gift cards that show signs of duplication or fraudulent use.
Note: In the event of inconsistencies, discrepancies, or differences in interpretation between the English version and any other language version of this publication, the Italian-language version shall prevail.
The Christmas card is considered a gift card for all purposes and is subject to the relevant regulations.
SHIPPING
Shipping is free within Italy, excluding Livigno and the smaller islands, for purchases of products priced at €170 or more and not subject to other promotions. Below this amount, and for products in the MINERAIS section, shipping costs are borne by the customer and automatically calculated at checkout.
For all other countries, the shipping cost will be charged when the order is placed and payment is made.
For certain areas considered remote and extremely difficult to reach, an additional shipping fee of €5.00 for Italy and €30.00 outside Italy will be requested later during order processing, including in the event of a return and/or replacement. We recommend checking whether your postal code falls within a remote area by accessing the link http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf .
Unique Srl ships via DHL, BRT, and FEDEX couriers.
ITEMS IN STOCK:
Items already in stock are shipped within 1–5 business days (Monday–Friday) from the order date.
During sales, promotional periods, and holidays, shipments may take longer.
PRE-ORDER ITEMS:
Pre-Order items will be shipped within the specified time frame as soon as they are available in stock.
Payment is made when the order is placed, although the goods are shipped subsequently.
We would like to remind new customers that Unique Srl may ask its bank or PayPal to verify the transaction, including by contacting the counterparty’s bank. This verification may cause some delay in shipping the order.
Estimated delivery times from the shipping date:
Europe – European Union – Standard Shipping: 2–6 business days depending on the destination
Europe – European Union – Express Shipping: 1–2 business days for main destinations / 2–3 business days for remote destinations
Europe – Non-European Union – Express Shipping: 1–2 business days for main destinations / 2–3 business days for remote destinations
Russian Federation: 3–4 business days (DHL)
Unique Srl is not responsible for any delays caused by customs operations and inspections or by force majeure beyond Unique Srl’s control.
Please note that the following days are public holidays in Italy, and the courier does not make deliveries:
January 1
January 6
Easter Sunday and Easter Monday
April 25
May 1
June 2
August 15
November 1
December 8
December 25
December 26
SHIPMENT TRACKING
When the order is shipped, customers receive an email from Unique Srl confirming shipment. The courier will also send an SMS or email informing the customer of the delivery date.
In the event of delays caused by customs offices, customers will be contacted directly by the courier or Unique Srl.
ORDER DELIVERY
Upon arrival of the goods, customers are asked to carefully inspect the package before signing to confirm receipt of the shipment.
Unique Srl packages are carefully packed in a cardboard box with the Unique logo, sealed with branded adhesive tape.
If, for any reason, the package appears to have been tampered with or the adhesive tape is not intact, customers are asked to sign for receipt with reservation, or refuse the delivery.
If the delivery was accepted with an unauthorized signature or there is evidence that the package was tampered with, customers are asked to immediately report the incident to the courier and contact Unique Srl at the address customercare@uniquemilano.eu . If the package is damaged, or if some of the goods are missing from inside, the packaging must be kept for further checks.
Any claim concerning damage, missing items, or delivery to an incorrect address must reach Unique Srl within a maximum of 10 days from the delivery date shown on the courier’s website; otherwise, it cannot be accepted.
All customers who place an order enter into a commercial relationship with Unique Srl and therefore undertake to accept delivery of their package. If the package cannot be delivered for reasons attributable to the customer (incorrect address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses delivery, shipping costs and any customs duties will be deducted from the refund due to the customer.
RETURNS
If, for any reason, the customer is not satisfied with their purchase, unworn items may be returned for a size exchange or refund within 14 days of receiving the goods. Returns are not accepted for products in the ENDLESS SUMMER SALE selection.
Return instructions
- To request return authorization, you must access your ACCOUNT and enter your details, order number, and the item you wish to return in the form. Once the procedure has been completed, Unique Srl will send confirmation by email authorizing you to proceed with the return.
- Once the return request email has been received, Unique Srl will arrange, with its courier, for the goods to be collected directly from the address provided by the customer. It will also be necessary to agree on the date, the time slot when someone will be present, a complete address, and a telephone number.
The dimensions of the return package must not be larger than the shoe box it contains. The product may be shipped inside the original packaging, or the box may be wrapped in packing paper or placed inside a cardboard box slightly larger than the box it contains.
Return shipping costs are the customer’s responsibility.
It will be possible to agree with Unique Srl for the return shipment to be handled by its own carrier, either by sending the package to our premises or by using a Unique Srl courier.
In the latter case, shipping costs will be charged, calculated based on the sender’s address. Payment may be made by bank transfer or via PayPal. It will then be necessary to agree on the date, the time slot when someone will be present, a complete address, and a telephone number. The dimensions of the return package must not be larger than the shoe box it contains. The product may be shipped inside the original packaging, or the box may be wrapped in packing paper or placed inside a cardboard box slightly larger than the box it contains.
- The return shipment must be sent within 10 days of Unique Srl’s confirmation to proceed with the return.
- If the packaging is not suitable to withstand the return journey and the product arrives damaged, the return will not be accepted. Any costs for reshipping such goods will be borne by the customer.
Refund
The refund will be issued as soon as the return arrives at the Unique Srl warehouse and the products have been inspected.
The amount will be credited using the same payment method.
The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange-rate fluctuations cannot be refunded.
The refund amount will always equal the cost of the product; shipping costs, where applicable at the time of purchase, will not be refunded. Refunds are not permitted during the sale period.
RETURN TERMS AND CONDITIONS
- The products must not have been worn or altered and must not show any signs of use. The soles must be in perfect condition and free of any kind of marks, and any labels must not have been removed.
- Each item must be returned with all the original packaging and accessories received with the order.
- All footwear and accessories must be returned together with their original box, which is considered an integral part of the product in every respect and must not have been damaged and/or altered in any way, nor used as the sole outer packaging.
- Returns must be shipped inside the original box.
- If the customer receives defective goods or errors occur in shipments by Unique Srl, an email must be sent to customercare@uniquemilano.eu Unique Srl reserves the right to request photographic evidence before authorizing returns for defective goods and assuming responsibility for the shipping costs of returning the goods to its premises.
- Returns authorized by Unique Srl must be shipped from the same country to which the original order was delivered.
- Unique Srl reserves the right not to accept returns shipped with carriers other than the one indicated in the email containing the return instructions if delivery incurs additional costs for Unique Srl or requires collection from a branch of the carrier itself.
- Unique Srl also reserves the right to refuse unauthorized returns or returns that do not comply with all the specified conditions.
In these cases, the goods will be returned to the sender at the original shipping address.
Any acceptance of such returns nevertheless entails a charge equal to 10% of the value of the returned goods.
For all matters not specifically addressed, European distance-selling legislation shall apply.
TERMS AND CONDITIONS OF WEBSITE USE
ITEMS AND ONLINE IMAGES
Unique Srl accepts no responsibility for the possibility that, due to a particular configuration of the computer used by the customer or a malfunction thereof, the colors of the products displayed on the website may differ slightly from the original colors.
The images contained on the Unique Srl website are the property of Unique Srl. Any use of these images not authorized by written consent from Unique Srl will be prosecuted in accordance with the law.
For more information, contact:customercare@uniquemilano.eu
ITEM AVAILABILITY
The range available from Unique Srl reflects the exact availability of each item by size and color. The website is in fact connected to the Unique Srl warehouse.
As an authorized retailer of the Vicenza and Miss Unique brands, Unique Srl guarantees the authenticity of the product.
Once the order request has been received, Unique Srl reserves the right to reconfirm the availability of the purchased items.
If the ordered items are unavailable, or if for any reason the order cannot be fulfilled as requested by the customer, Unique Srl’s Orders Department will promptly notify the customer.
LEGAL TERMS
This notice contains the legal terms and conditions governing the Unique Srl website.
By accessing the UNIQUE-MILANO.COM website, users agree to accept and comply with all the conditions contained in this statement.
Unique Srl reserves the right to ask users who do not accept or do not intend to comply with these terms to refrain from using the UNIQUE-MILANO.COM website.
Access to the website and its related services is intended exclusively for personal use.
Viewing the Unique Srl website provides customers with information about the products offered, along with the possibility of purchasing them.
OWNERSHIP – COPYRIGHT AND REGISTERED TRADEMARKS
UNIQUE-MILANO.COM and all its content are the property of Unique Srl; this includes documentation, images, fonts, design, music, software, codes, and format scripts. The material contained on the website is protected by copyright.
Any reproduction, alteration, transmission, publication, or redistribution to third parties for commercial purposes is strictly prohibited without the express written consent of Unique Srl.
ORDER FULFILLMENT
Unique Srl reserves the right to refuse an order if it is unable to obtain verification from the customer's bank. Orders cannot be modified once an order for available items has been submitted. Orders placed separately will be shipped separately. Unique Srl reserves the right to postpone shipment if the order cannot be shipped for reasons beyond our control. Special promotions or sales may cause shipping delays. Unique Srl. reserves the right to refuse orders or refuse to provide services to anyone at any time.
COMMERCIAL POLICY
END CUSTOMER
Unique Srl created and published the UNIQUE-MILANO.COM website with the aim of providing a service reserved exclusively for its customers.
The products sold on the UNIQUE-MILANO.COM website are intended for the end consumer. By end consumer, Unique Srl means a natural person acting for purposes unrelated to their business or professional activity, or a legal entity that is not limited to reselling goods purchased on UNIQUE-MILANO.COM.
Unique Srl therefore invites users who do not belong to the category of end consumers to refrain both from attempting to establish business relationships with Unique Srl. and from placing purchase orders for goods sold through third parties.
In view of the commercial policy described above, Unique Srl reserves the right not to process orders for goods not intended for the end consumer or orders that do not comply with the commercial policies described above.
CUSTOMER REQUIREMENTS
To place orders on UNIQUE-MILANO.COM, customers must:
– Be the end customer as defined in the UNIQUE-MILANO.COM Commercial Policy
– Be at least 18 years old
– Meet the requirements necessary to enter into legally binding contracts
– Have a valid email address
– Have a valid credit card for payment: Visa, Mastercard, American Express, or a verified PayPal account or bank account
DISCLAIMER
Unique Srl. publishes information on its site to provide a service to its customers; however, it disclaims all liability for any technical or factual inaccuracies and/or typographical errors, which will be corrected promptly following notification.
Unique Srl. also reserves the right to make corrections and changes to the site whenever it deems necessary, without prior notice.
Unique Srl provides no guarantee that the information published on its site complies with the laws applicable in the jurisdiction of the customer's country of residence.
Unique Srl disclaims all liability for any problems, damage, or risks that the user may encounter while using the site.
Unique Srl guarantees that its website, UNIQUE-MILANO.COM, is protected in accordance with the international standards applicable to the Internet. If the website is used correctly, the user is protected against the risk of viruses.
Unique Srl disclaims all liability for any malfunctions related to the disabling of cookies in the user's browser.
Unique Srl reserves the right to rectify/review the terms and conditions contained in this legal notice by updating it whenever it deems appropriate, without any obligation to provide prior notice.
The user must comply with the terms contained in this legal notice, periodically checking for any updates, changes, and corrections.
ITALIAN LAW
Users who access this website declare that they accept that all matters relating to the use of the UNIQUE-MILANO.COM website are governed by the laws in force in Italy.
Unique Srl does not guarantee in any way that the website content complies with the laws in force in other countries. Access to the UNIQUE-MILANO.COM website from places where its content is considered illegal is expressly prohibited. Users who decide to access the website from such countries are fully aware of the legal consequences and penalties they risk incurring and shall be solely responsible for complying with local laws.
With regard to cross-border disputes, the platform for the alternative out-of-court resolution of disputes pursuant to EU Regulation 434/2013 is accessible on the website http://ec.europa.eu/odr.
AFTER-SALES SERVICE
Warranty Clause
- Unique Srl is liable for any lack of conformity that becomes apparent within two years of delivery of the goods.
- For the purposes of this contract, consumer goods are presumed to conform to the contract if, where applicable, the following circumstances coexist: a) they are suitable for the purposes for which goods of the same type are ordinarily used; b) they conform to the description provided by UNIQUE-MILANO.COM and possess the qualities of the goods that UNIQUE-MILANO.COM presented to the consumer as a sample or model; c) they have the usual quality and performance of goods of the same type that the consumer can reasonably expect, taking into account the nature of the goods and, where applicable, public statements regarding the specific characteristics of the goods made in this regard by UNIQUE-MILANO.COM, the manufacturer, or its agent or representative, particularly in advertising or on labeling; d) they are also suitable for the particular purpose intended by the consumer, which the consumer communicated to UNIQUE-MILANO.COM at the time the contract was concluded and which UNIQUE-MILANO.COM also accepted by conclusive conduct.
- The Buyer forfeits all rights if they fail to report the lack of conformity to UNIQUE-MILANO.COM within two months of the date on which the defect was discovered. Reporting is not necessary if UNIQUE-MILANO.COM has acknowledged the existence of the defect or concealed it.
- In any event, unless proven otherwise, it is presumed that defects in conformity appearing within six months of delivery of the product already existed at that time, unless this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
- In the event of a lack of conformity, the Buyer may, alternatively and free of charge, under the conditions set out below, request repair or replacement of the purchased product, a reduction in the purchase price, or termination of this contract, unless the request is objectively impossible to fulfil or would be excessively burdensome for UNIQUE-MILANO.COM pursuant to Article 130, paragraph 4, of the Consumer Code.
- The request must be submitted in writing by email to Unique Srl at customercare@unique-milano.eu. Unique Srl will provide a written response within 5 working days and will indicate as soon as possible its willingness to proceed with the request, or the reasons preventing it from doing so. In the same communication, where Unique Srl has accepted the Buyer’s request, it must indicate the shipping or return arrangements for the product, as well as the deadline for returning or replacing the defective product.
- If repair and replacement are impossible or excessively burdensome, or Unique Srl has not repaired or replaced the product within the deadline referred to in the preceding point, or, finally, if the replacement or repair previously carried out has caused significant inconvenience to the Buyer, the Buyer may, at their choice, request a price reduction or termination of the contract. In this case, the Buyer must submit their request to Unique Srl, which will indicate its willingness to proceed with it, or the reasons preventing it from doing so, within 5 working days of receipt.
- In the same communication, where Unique Srl has accepted the Buyer’s request, it must indicate the proposed price reduction or the arrangements for returning the defective product.
Updated on 04/12/2023
